Some of our products may have specific return requirements, which is detailed on the product page. Please make sure to read the entire product page before purchasing.

Our general Return Policy applies if the product page has no specific guidelines:

• Returned items must be in original packaging, unwashed, unused, clean and in resellable condition. 
• Proof of purchase is required. If you give the item as a gift, you may need to provide proof of purchase to the giftee if they need to return the item.
• Customers will be responsible for the cost of return shipping. 
• Customers must contact us within 14 days of receiving the merchandise to request a return. 
• Returned merchandise must be received by us within 30 days of the original delivery date to the customer.
• Returns aren’t allowed for any customized product, gift card, sale item or clearance item.
• Items returned with signs of use, wear, washing, damage, or missing components may be rejected or issued store credit only, less any cleaning, handling, or disposal costs. Items showing clear use, including dog beds with hair or odor or carriers with scratches or wear, are not eligible for refunds.

If all of these conditions aren't met, you may not receive a full or partial refund.

Please contact us if you would like to return an item or have a problem with your order.

Thank you!